HR is never boring because every person is unique. No two days are the same in my role and the variety keeps me motivated. Most of the time you can never plan for the conversations you have with employees so be open and be able to adapt depending on how the conversation goes. Be aware that a conversation or situation may not go down the path you envisaged, but be able to change your direction if needed otherwise you will get lost. There is usually no "one size fits all" approach to every situation so you need to be practical and think of the end goal and what is the best outcome in each scenario.

Not every ticket is easy, always got to keep on trying to resolve it and not give up. Asking for help or researching to increase your knowledge for the future.

As I was so early on in my career when I joined the company, I've found it's really important to take the chances presented to you to try something new, even if it pushes you out of your comfort zone. For example, after 6 months in the company, I was given the opportunity to move from the Marketing team to the Client Success team (I'd never even heard of CS as a role before starting here). I'm so glad I took that chance rather than sticking with what I was familiar with - now I've been in the CS team for over four years. Similarly, over the last year, I have learned to manage the Recruitment Marketing product, and I am now looking after clients for both EC and RM. Whilst it may feel uncomfortable and new at first, there are always people to support you and over time you gain confidence and can look back at how much you've learned.