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Top Insider Advice

I expressed my interest in technical integrations coming into my role at PageUp and was given the opportunity to work on them even when that was not apart of the role I was hired into. Being able to develop my skills for technical integrations allowed me to then move into a manager role when we had some changeover in team members. I get to work in an area I love while still working with customers, which I didn't want to lose when switching roles. The development opportunities here are amazing and if you express your interests, you will likely be given the opportunity to focus on them.

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Career path

Technical & Support Manager - US

PageUp

From 02/2021 to 12/2024

Customer Success Manager

PageUp

From 01/2018 to 02/2021

Client Success Manager

PageUp

From 06/2013 to 12/2017

Company

What do you live about your job and the company?

No day is the same when working at PageUp no matter what role I'm in. I love this because it gives me flexibility to do the things I love. I'm able to help customers to best utilize our technology while also helping my team to ensure they provide top notch service to our customers. We get a wide variety of questions from our customers, and I get a wide variety of questions from my team. I'm able to build my day in the best possible way to ensure I love coming to work every day.

Greatest achievements

In my role as Technical & Support Manager, I oversee an amazing team that strives every day to do their best for our customers. I love being able to work with them to build their confidence and knowledge to best support our customers in the live support we provide and our work around technical integrations. Everyone is enthusiastic and so easy to work with. I want to ensure we are providing the best support to our customers and know I can ask almost anything of my team to do so.

Other insiders

Dan W

Software Engineer

Top Insider Advice

No one expects you to know everything when you start but a great way to try and get up to speed quickly is by asking questions if you aren't sure about something and don't spend too much time stuck on an issue as somebody else may have experienced the same issue previously.

Lauren M

Top Insider Advice

As I was so early on in my career when I joined the company, I've found it's really important to take the chances presented to you to try something new, even if it pushes you out of your comfort zone. For example, after 6 months in the company, I was given the opportunity to move from the Marketing team to the Client Success team (I'd never even heard of CS as a role before starting here). I'm so glad I took that chance rather than sticking with what I was familiar with - now I've been in the CS team for over four years. Similarly, over the last year, I have learned to manage the Recruitment Marketing product, and I am now looking after clients for both EC and RM. Whilst it may feel uncomfortable and new at first, there are always people to support you and over time you gain confidence and can look back at how much you've learned.

Amy M

Top Insider Advice

HR is never boring because every person is unique. No two days are the same in my role and the variety keeps me motivated. Most of the time you can never plan for the conversations you have with employees so be open and be able to adapt depending on how the conversation goes. Be aware that a conversation or situation may not go down the path you envisaged, but be able to change your direction if needed otherwise you will get lost. There is usually no "one size fits all" approach to every situation so you need to be practical and think of the end goal and what is the best outcome in each scenario.

Discussions with Stacy S
What support for personal development / training is provided?
in Career progression·Thursday, June 9, 2022
1 response
35 views
What values do you appreciate most among your colleagues?
in Career Tips·Tuesday, June 28, 2022
1 response
14 views
Is there a possibility of working flexibly in your role?
in Career Tips·Tuesday, October 25, 2022
1 response
10 views
Can you share details of one of your achievements since you joined?
in Career Tips·Tuesday, February 21, 2023
1 response
4 views
Can you describe a typical day in your role?
in Career Tips·Tuesday, April 18, 2023
1 response
16 views