How does the CS team support each other day to day, and in what ways do you help each other grow or improve?

Hi Kevin, thanks for your question!

I'm based in our European team, so can only speak for what this looks like for us, but I'm sure this is similar across the other teams globally. Our team has a very supportive culture, and I think that a lot of that is due to the nature of the individuals that make up the team. I'm lucky to work in a team of kind, generous, proactive people who are always happy and eager to help each other. To give you a concrete example, over the last few years, PageUp has acquired a few products, which meant that each of us was originally a specialist in the product of the company we originally came from. Since being acquired, this meant that we had the opportunity to upskill and learn new products, to broaden our knowledge and allow us to provide our customers with more value. Whilst there were upskilling programs provided, the little tips and tricks, anecdotes, etc. that can only be learnt from time and familiarity with the product were important for us to share between us!

Other situations that we often support and learn from one another are when we share best practices, talk through ideas, or help with specific situations that we may have come across with our own customers that another teammate is now coming across with theirs. The setup that we have means that we all feel comfortable to ask questions and ask for help when needed.

I hope this helps. 🙂

Lauren,

Thanks so much for the thoughtful response! It’s great to hear about the close-knit, supportive culture of the CS team. I know how that kind of environment makes a big difference, especially when navigating product changes and learning curves. Thanks again!