Insiders

HR is never boring because every person is unique. No two days are the same in my role and the variety keeps me motivated. Most of the time you can never plan for the conversations you have with employees so be open and be able to adapt depending on how the conversation goes. Be aware that a conversation or situation may not go down the path you envisaged, but be able to change your direction if needed otherwise you will get lost. There is usually no "one size fits all" approach to every situation so you need to be practical and think of the end goal and what is the best outcome in each scenario.

No one expects you to know everything when you start but a great way to try and get up to speed quickly is by asking questions if you aren't sure about something and don't spend too much time stuck on an issue as somebody else may have experienced the same issue previously.

Not every ticket is easy, always got to keep on trying to resolve it and not give up. Asking for help or researching to increase your knowledge for the future.

As I was so early on in my career when I joined the company, I've found it's really important to take the chances presented to you to try something new, even if it pushes you out of your comfort zone. For example, after 6 months in the company, I was given the opportunity to move from the Marketing team to the Client Success team (I'd never even heard of CS as a role before starting here). I'm so glad I took that chance rather than sticking with what I was familiar with - now I've been in the CS team for over four years. Similarly, over the last year, I have learned to manage the Recruitment Marketing product, and I am now looking after clients for both EC and RM. Whilst it may feel uncomfortable and new at first, there are always people to support you and over time you gain confidence and can look back at how much you've learned.

Having worked in the tech industry for over 10 years, it's safe to say that things constantly change. It's always good to keep learning as processes change, individual mindsets will change and ultimately technology not only changes but advances. If you can stay ahead of the curve and continue to learn, you will naturally improve your skill set.

If a different business function or role type interests you, don't be afraid to jump in and learn more about it and see if maybe you have the right transferrable skills to give it a shot! My 25 year careers has lead me through almost all business units, starting an office in another country and endless opportunities which illustrates PageUp's commitment to fostering internal mobility and employee growth!

It is so important to ask for support from your team when you need it. Your team has lots of individual skill sets and sometimes you just need a different perspective to solve something you've been struggling with. Being able to ask fro and provide support is a huge part of a good work culture and makes everyone's job easier. In my experience in the workplace a problem shared is truly a problem halved.

Don't stress about needing to know everything going into a role. The biggest thing you can have is the desire to learn! There will always be something you don't know, since the field we're in is constantly evolving. The stuff that doesn't change is what you should focus on, since they'll always be useful. For example, learning how to learn and communication skills are all things that you can learn at university and apply to any role. But as for implementation specific skills (like a particular language), you'll pick it up on the job. As a graduate / early developer, the most important thing you can do is want to learn, and everything else comes with it!

I expressed my interest in technical integrations coming into my role at PageUp and was given the opportunity to work on them even when that was not apart of the role I was hired into. Being able to develop my skills for technical integrations allowed me to then move into a manager role when we had some changeover in team members. I get to work in an area I love while still working with customers, which I didn't want to lose when switching roles. The development opportunities here are amazing and if you express your interests, you will likely be given the opportunity to focus on them.